Eligibility

• Return/Exchange Window: Within 7 days of delivery.
• Condition: Items must be unworn, unused, with tags, labels, and original packaging intact.

Order Type Eligibility

1. Prepaid Orders – Eligible for Exchange.
2. COD Orders – Eligible for Exchange only (No refunds).
3. Final Sale Items (Sale / Clearance / Pre-applied Discounts / Bundles) – Not returnable, but size exchange is allowed.
• Reverse shipping fee: ₹150 must be paid for exchanges.

Shipping & Return Fees

• Second-time shipping (replacements/exchanges): ₹150 shipping fee applies.
• Self-shipping Option: You may choose to ship the item back yourself or arrange your own pickup.
• Reverse Pickup: Attempted twice. If unsuccessful, you must self-ship to the company address.
• Reverse Pickup Availability: Subject to your area pin-code.

Refund Method

• Refunds are issued only as Store Credit (valid for 1 year).
• COD Refunds: Issued as store credit excluding COD charges.

Cancellations

• Time Limit: Within 24 hours of placing the order.
• Contact:
  📞 Call: 87009 76377
  📧 Email: stopandshop365online@gmail.com

How to Process a Return or Exchange

Step 1: Check Condition

• Return item in original condition: unused, unwashed, tags intact, original packaging.

Step 2: Raise Request

• Contact via:
• WhatsApp: 87009 76377
• Email: stopandshop365online@gmail.com
• Provide:
• Order ID
• Photo of the received product
• Payment screenshot (for shipping charges, if applicable)

Step 3: Pickup & Processing

• Pickup is scheduled in 3–5 days.
• For size exchanges, new size may ship in parallel.
• For returns, item must pass a quality check before store credit is issued.

Special Notes

• No exchange available on:
• Bodysuits
• Jumpsuits
• Stockings
  (Due to hygiene reasons)